Master of Science in Luxury Management and Guest Experience

Master of Science in Luxury Management and Guest Experience

Dive into the world of luxury fashion design, hospitality & retail

Duration: 1.5 years, 2 academic semesters, plus Business Research Project or a 6-month internship

Intakes: Spring and Fall

Location: Glion and Bulle campuses, Switzerland

Credits: ECTS* 90 / US 45

*European Credit Transfer and Accumulation System

This one of a kind Master’s program will position you perfectly for a career in the luxury sector. Ideal for young talents, career switchers and companies investing in their employees, the intensive courses, immersive learning and real-world internships will take your career and skillset to the next level.

Hospitality Immersion Program

4 weeks (optional)

Glion

Semester 1

Glion or Bulle*

Semester 2

Glion or Bulle*

Semester 3

Internship or Business Research Project

*To enable you to experience student life at both our Swiss campuses, you will spend the Fall semester on Bulle campus and the Spring semester on Glion campus.

Program highlights

Discover the essence of service excellence

Exclusive visit to fashion brands and chance to go behind the scenes at luxury companies

Real-world experience during your internship or Business Research Project

Network with successful industry leaders and elite visiting faculty from renowned universities and companies

Experience luxury first hand

As part of your academic curriculum, the field trip will expose you to luxury and hospitality enterprises in a selected city. You will be encouraged to fully appreciate luxury products as you experience and apply classroom theory in the real world.

Discover more about our recent field trip →

Grow your network

Central to your program are company visits and recruitment opportunities, representing an important step in the construction of a stand-out CV as you forge your leadership career path. You will experience first-hand the connection between luxury, heritage, creativity and innovation, as they combine to generate economic value.

Luxury event

A key element of the Master’s program challenges students to devise and deliver an event focused on the luxury industry. It is an opportunity for you to test your strategic and management planning skills, while getting closer to the industry and building your professional network.

Program details

Semester 1

HOSPITALITY IMMERSION PROGRAM

Optional 4-week program

LUXURY BUSINESS ENVIRONMENTS

Economics and Sociology of Luxury

Business Trends in Luxury Hotels, Resorts and Events

High Gastronomy and Fine Dining

Ultra-Luxury Travel and Experiences

Luxury Fashion and Design

Service Culture and Operational Excellence

Design Thinking

MARKETING AND BRAND MANAGEMENT

Building Brand Equity

Experiential Economics

Digital Transformation and Data Analytics

Digital Marketing in the Luxury Industry

Intercultural Leadership

Business Field Trip

Semester 2

LUXURY EXPERIENCE AND INNOVATION

Sustainable Luxury and Design

Blockchain in the Luxury and Hospitality Industries

Business Research Methods

Impactful Design for Retail and Hospitality

Retail Management

Behavioral Aspects of Customer Engagement

STRATEGIES AND BUSINESS MODELS

Strategic Management of Luxury Brands

Corporate Finance and Value Creation

Business Models in Luxury

Legal Environment of the Luxury Industries

Talent Management

Luxury Event Organized by students

Semester 3

APPLYING LEARNING AND INSIGHTS

Internship or Business Research Project

6-month internship or Business Research Project

Meet some of your expert faculty

Dr. Eleonora Cattaneo

Program Director

Experienced program director and a published author, Eleonora has extensive industry experience as a consultant and senior advisor for global brands and leading luxury hospitality groups.

Cecilia Peverelli

Specialist subject:

Talent Management

LinkedIn →

Sylvain Rousmant

Specialist subject:

Corporate Finance and Value Creation

LinkedIn →

Mariana Palmeiro

Specialist subject:

Business Trends in Luxury Hotel, Resorts and Events

LinkedIn →

Adolfo Martini

Specialist subject:

Design Thinking

LinkedIn →

Erica Amoroso

Specialist subject:

Retail Management

LinkedIn →

Matthieu Tran-Van

Specialist subject:

Digital Transformation and Data Analytics

LinkedIn →

Dr. Estelle Dinh

Specialist subject:

Economics and Sociology of Luxury Service Culture and Operational Excellence

LinkedIn →

Interns & graduates: where are they now?

Internship examples (2023)

Louis Becker

German

Private Aviation Coordinator,

LunaJets, Geneva, Switzerland

Aviation

LinkedIn →

Ekaterina Nabatova

Russian

Talent Architect Intern

BCG X, Berlin, Germany

Consulting

LinkedIn →

Seha So

South Korean

Assistant Private Client

Farfetch, Seoul, South Korea

Luxury/Retail

LinkedIn →

Céleste Le Hétêt

French

Guest Experience Maker Coordinator

Six Senses Crans-Montana, Switzerland

Hospitality

Zusanna Radwaniecka

Polish

Hospitality Manager Intern

KRUG Champagne, Reims, France

Wines & Spirits

LinkedIn →

Charlotte Synnestvedt

Norwegian

Sales & Service Support Intern

Hermès, Oslo, Norway

Luxury/Retail

LinkedIn →

First jobs after graduation (2023)

Carolina Gaudino

Italian

Retail City Visual Merchandising

Off-White Paris, France

Luxury/Retail

LinkedIn →

Marina Buraschi

Italian

Sales Associate

Lora Piana, Dubai, UAE

Luxury/Retail

LinkedIn →

Tiffany Caillet

Swiss

Catering & Events Administrator

Rolex, Bienne, Bern, Switzerland

Luxury/Retail

LinkedIn →

Isabel Mauro

Italian

Junior Management Assistant

Hugo Boss, Coldrerio, Ticino, Switzerland

Luxury/Retail

LinkedIn →

Olivia Bauda

Mauritian

Senior PR & Events Executive

Al Tayer Insignia, Dubai, UAE

Luxury/Retail

LinkedIn →

Gabriele Magnaghi

Italian

Junior Project Manager

Richemont, Geneva, Switzerland

Luxury/Retail

LinkedIn →

Program entry requirements

for the Master's in Luxury Management and Guest Experience

Minimum age

21 years old at the start of the program.

Education

Bachelor-level undergraduate degree* in a relevant field (business or hospitality preferred).

Minimum English language entry requirements

If English is not your first language, or if you have not spent the last two years* studying in a school where English is the primary language of instruction, please enclose a copy of one of the following:

  • International English Language Test (IELTS)**: 6.0 overall (min. 5.5 in any subcomponent)
  • Test of English as a Foreign Language (TOEFL): Internet-based 80 or paper-based 550
  • First Cambridge Exam: Grade A
  • Cambridge Advanced Exam: Grade C

Note: All English certificates must have been issued in the 12 months prior to admission. Glion offers an Intensive Hospitality English Language Program (IHELP). If your English level does not meet the levels indicated above, then please contact us for more information.

*If a degree/transcript is not in English, French, German or Italian, an official certified/translated copy in English will be required.

**Only tests taken/issued in an official IELTS testing center are accepted.

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